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International Orders

Contact Our International Department

If you are placing an order from outside the United States, please contact Joann Flores, our expert in international sales, for detailed information and personalized assistance. Joann has extensive experience in managing international orders and can guide you through the process, answering any questions you may have regarding shipping, documentation, and costs. You can reach Joann through the following channels:

Additional Costs for International Shipping

When shipping merchandise outside the United States, there are additional costs to consider. These costs may include the preparation of a Certificate of Origin, which is often required for customs clearance in the destination country. The Certificate of Origin verifies that the goods being exported were produced in a specific country, and the cost of processing this documentation will be added to your order total.

In addition, there may be other fees associated with international shipping, such as duties, taxes, and handling charges imposed by the destination country. These fees vary depending on the country and the nature of the goods being shipped. Our international team will work with you to ensure that all necessary documentation is in place and that you understand any additional costs that may apply.

Office Hours and Language Assistance

Our international department is available to assist you during our office hours, which are Monday through Friday, from 9 AM to 5 PM MST. We understand that international customers may be in different time zones, so we encourage you to contact us at a time that is convenient for you, and we will do our best to respond promptly.

For our Spanish-speaking customers, ¡Se Habla Español! Our team is fluent in Spanish and ready to assist you with any inquiries or orders in your preferred language. We are committed to providing excellent service to all of our international customers, regardless of location or language.

At El Paso Saddleblanket Company, we value our international customers and are dedicated to making your shopping experience as seamless and enjoyable as possible. Contact us today to start bringing the rich heritage and craftsmanship of the Southwest to your part of the world.